Town of Mammoth Lakes upgrades phone system

Press release

Mammoth Lakes, CA – The Town of Mammoth Lakes is excited to announce that the aging old analog phone system has been upgraded to a new digital Voice over Internet Protocol (VoIP) system.

The introduction of Digital 395 into our community allowed the Town to benefit from a robust fiber-optic network which provides connectivity between Town facilities. The network provides the opportunity to leverage Voice over Internet Protocol (VoIP) based communication to replace the aging phone system, which not only offers better connectivity in a modern and maintained system, but also reduces costs.

The new phone system will offer a significant improvement in functionality and ease of use for Town staff while providing more efficient integration between all seven of the Town’s facilities, offering staff the ability to call any employee at any location simply by dialing the extension.

Additionally, the system will provide a variety of options for call handling and routing, voicemail, auto-attendant/phone tree options, and mobility. All of these enhancements will greatly help Town staff with their day-to-day responsibilities of serving the public and providing high quality customer service. Improved access to Town Departments and employees and connectivity between Town operations will enhance public access and Town responsiveness.

As a result of these improvements, all of the Town’s phone numbers will be changing, effective Thursday, June 23, 2016. Each department will have its own direct phone line and each employee will have a new extension number.

Below is a list of the new department phone numbers:

 

Administration (760) 965-3600
Airport (760) 965-3620
Community and Economic Development (760) 965-3630
Engineering (760) 965-3650
Finance (760) 965-3660
Public Works Yard (760) 965-3680
Parks and Recreation (760) 965-3690
Police Department (760) 965-3700

 

The new VoIP system will replace the Town’s 20-year old Nortel analog phone system which is no longer supported, difficult to maintain, and not interconnected between Town locations. The new system furthers the Town Council’s goal of using enhanced technology to improve Town operations, enhance customer service, and reduce costs.

Please be patient with us while we transition to our new system.  For a full list of employee phone numbers, please visit our website at www.townofmammothlakes.ca.gov.

 

 

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3 Responses to Town of Mammoth Lakes upgrades phone system

  1. Bob June 23, 2016 at 10:41 am #

    inquiring minds want to know how much did this cost? auto-attendant/phone tree options usually just give callers the run around.

     
  2. Bob June 23, 2016 at 10:44 am #

    I recommend everyone call the Admin number listed. It doesn’t even say who you have called, repeats itself a few times, then thanks you for calling and hangs up on you.

    and my reason for calling was I was curious if it said press 1 for English.

    I think you remove the old system a little to soon.

     
    • Giveitachance June 25, 2016 at 5:41 am #

      The Town did just to piss you off Bob

       

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