Supervisor Hazard says AT&T knows about local problems

AT&T still rankles the populus here in the Eastern Sierra with its missed calls, problematic service and unreachable officials.at_t Mono Supervisor Hap Hazard had gone to bat for the public and leaned on AT&T officials for response to problems. Supervisor Hazard emailed an update to officials and citizens to say AT&T knows about local complaints, has had engineers examine the situation and has developed a strategy for repairs.

Supervisor Hazard said that service for Benton involves Antelope Peak, Silver Peak and an antenna in Bishop. AT&T believes there is an issue on the Silver Peak tower with an antenna pointed in the wrong direction. Hazard said that Tuesday of this week AT&T arranged for a helicopter to transport crews up to Silver Peak to work on the systems there.

Supervisor Hazard said the work on Silver Peak might result in a signal to Hammil Valley. Hazard said he learned that customers may be able to negotiate a discount or waiver for lack of service.

Meanwhile, one disgruntled Mammoth AT&T user, Clint Hyde, keeps up his work to get AT&T to respond. He has experienced failed data card service and has tried to get AT&T to respond with not much luck. Hyde wrote a letter to one of the AT&T Vice Presidents to whom he complained that there is no phone number or live person customers can call for help. Hyde also takes issue with AT&T commercials which say the company has the best 3G service in the nation. Hyde disagrees and stated that AT&T does not have a 3G tower within 25 miles of Mammoth Lakes.

Last week we reported that Inyo County government has not been able to call AT&T to find out about rates for 155 county-issued cell phones.

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