Verizon says internet service starting in Crowley, Swall

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Verizon says they are taking service orders in Crowley now.

UPDATE:  Three residents in the Crowley area have told us they do not have access to new high speed internet service through Verizon.  Jarryd Gonzales of Verizon is checking further.  Stay tuned.

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Mono Supervisors and citizens complained to the Public Utilities Commission earlier this year about Verizon’s failure to provide high speed internet service in Crowley Lake and Swall Meadows by their deadline. The PUC started to impose penalties, but now Verizon says they’re ready to go.

When Verizon was caught overhearing fiber optic lines without permission in the Highway 395 Scenic Corridor, the PUC punished them by requiring that Verizon install high speed internet service in Crowley and Swall. In August of 2012, the PUC granted nearly $300,000 to Verizon to complete the internet service project for the two communities with a completion date of January 28, 2013. Verizon blew the deadline and asked for more time.

The Mono Supervisors then sent a letter to the PUC that urged them to deny Verizon’s request for more time and impose penalties. The PUC did deny Verizon’s request. In a letter to Verizon on April 2nd, the PUC threatened to reduce Verizon’s grant award to the tune of $2,000 per day after the January deadline.

Wednesday, Verizon spokesman Jarryd Gonzales told Sierra Wave Media that Verizon is currently accepting orders for internet service in Crowley and will take orders for Swall Meadows as early as next week. He said final tests are underway there.

In a letter from Verizon to the PUC, Verizon Vice President of Government Relations – Kurt Rasmussen claimed that “unanticipated problems with the backhaul upgrade led to delays in completing the Swall Meadows/ Crowley Lake project.” He said repairs had to be made which took more resources and more time. Verizon offered an apology. Officials said that the PUC did not implement penalties.

 

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7 Responses to Verizon says internet service starting in Crowley, Swall

  1. Observer April 11, 2013 at 2:07 pm #

    Verizon once again misrepresents conditions in the field. Contrary to what Gonzalves is reported to have said to Sierra Wave Media yesterday, Verizon customers calling in today from Crowley to sign up are being told that no broadband service is available in their community. Crowley residents: please post your experiences here so we can track the status of (non-)service in Crowley.

     
  2. Mammoth local April 11, 2013 at 11:19 pm #

    Yea I just checked , No internet also .
    Bunch of Liars.
    Looks like Verizon is selling what they cannot in Mammoth and calling it being Available.

     
  3. John Pedersen April 12, 2013 at 10:11 am #

    As of April 12, 2013, internet service is still not available at my Crowley address from Verizon. They checked my account and it is still not available, so they will not accept an order.

     
  4. Mike April 13, 2013 at 7:10 am #

    “Officials said that the PUC did not implement penalties.” I thought the penalty was now $3000 per day- am I missing something?

     
    • Benett Kessler April 13, 2013 at 10:23 am #

      We don’t know. Verizon’s report that services were offered is not true, according to residents. I have re-contacted Verizon and await their explanation.
      Benett Kessler

       
      • wb April 13, 2013 at 9:52 pm #

        Thanks Benett

         
  5. Jared Plummer October 13, 2014 at 9:37 pm #

    Any updates on this? Did Squall and Crowley get high speed? What about Paradise? As of about two seeks ago, I see a bunch of lines and such marked in orange spray paint and little flags in front on my house in Paradise… all looking like Verizon looking to dig and install new lines. I spoke to regular Verizon customer service (some guy in Missouri), nothing is available in Paradise currently, but the customer service rep said that IF Verizon is going to install new lines… it will not be copper. He insinuated that it would be fiber.

     

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